Anyone who has ever taken a vacation to a place where people are snooty–err, snotty, knows how much the experience is either helped or hindered by the hospitality of those who receive you. Our family took a wine junket to Long Island this past week, and mostly it was a very positive experience. The North Fork of LI makes some darn good wine, and they do a great job of setting up the adventure so that you’re never more than five miles from a vineyard, in any direction.
Once we arrived on Thursday, we soon met Allison’s sister Sarah who drove from NYC. Lunch ensued–where to go? After asking around, we settled on the Seafood Barge, which isn’t actually a barge. It’s a decent looking place in a marina-type location that puts out all its awards in the lobby. A tall, older man welcomed us and sat us down, baby and all, in the middle of the dining room, which was maybe half-full. We waited about ten minutes for the other waitstaff, one middle-aged woman, to ask if we’d like some bread. Five more minutes procured a high-chair, and then ten more minutes for our glasses of wine, one of which was wrong. And on it went. Allison’s oysters came and were delicious, but then there was another long wait for our food to arrive. In the meantime, we tried to keep Sarah (the lesser) occupied and happy–she’s such a trooper. We weren’t the only ones waiting; another couple began to openly complain that they hadn’t been served yet. Our food eventually arrived before theirs did, and again, it was very good. But to say that I was surprised that the entire experience took us an hour and fifteen minutes would be an understatement. It felt like we were in there for three hours.
The next night, Allison and I went on our monthly food binge to the Frisky Oyster, in downtown Greenport. Granted, we didn’t have Sarah in tow, but everything, from the service to the food to the atmosphere, was exquisite. We felt polished and pampered, and dare I say, loved. There was timing, there was pace to what was going on: menu, do we want drinks, what would you like to order, any questions, bottle of wine, appetizers, a nice space between that and the meal, no one rushing you for your plate, dessert menus, and no rush for the bill. That’s a good experience. You feel valued.
Forgive me for thinking of church when I shouldn’t be, but to me, our worship and our liturgy is like a restaurant experience for a good number of people. Think of it, people do all sorts of things for dinner–what makes someone go out to eat? They want a good meal, and a nice experience. They won’t go somewhere where they are mistreated, or the food isn’t good. Same holds true for Sunday mornings. There’s all manner of things people can do: stay at home and sleep, read the paper, go for a run, go out to breakfast, watch tv, play with the kids, garden, etc. What makes someone go to church? Obviously many people come to worship God–this is a good reason. But increasingly, people find it just as viable to “worship God” in their gardens, on their walks, with their kids at home. We can cry and cringe and say “they’re missing out on community; their kids aren’t being educated; there’s no accountability” but that’s just the way it is. So how can our Sunday morning experiences be like the restaurant that creates a buzz, builds a following and exercises greatness on a weekly basis? Here are a few thoughts:
Our welcome needs to be strong. Be glad that people are here. Call people by their names. Make a terrific first impression. Get your most personable people out there to greet others. If you’re a priest, you’re more maitre’d than cook, so get out there (I myself don’t get out there enough–shame on me)
Our liturgy needs to move with pace. There needs to be a purpose in what we do. Let’s not just say the Creed because we have to. Let’s rediscover WHY we worship, and why our liturgy looks the way it does. Hear what I’m not saying: I didn’t say rush the liturgy and get it over in an hour. But there needs to be a flow to our worship services. And trust me, our churches aren’t good enough to think that people have infinite time to spend in them, so let’s not think that we can get away with 75 minute services on the regular.
Finally, let’s value our people. Thank people for being at your church. Let them know that we understand they have lots of choices with what to do with their Sunday mornings–we’re glad they chose to worship God with us. It’s not like we’re living in a culture of consumerism, but if we were, we’d realize that people need to be engaged with what we’re doing, and the more we can do to engage (while not entertaining them), the greater the likelihood that the experience will bring them back again and again.